At Protexial Tech, we understand that there might be instances where exchanges, refunds, or cancellations become necessary for a variety of reasons. Our refund and cancellation policy is designed to provide you with a clear understanding of the process involved.
Refund Processing Time: If a refund is initiated for your order, please allow for a processing time, which may vary depending on the specific circumstances. We are committed to processing refunds as promptly as possible to ensure your satisfaction.
Mode of Refund: Refunds will typically be processed using the same mode of payment you used for your original purchase. If for any reason this is not possible, we will work with you to find an alternative method that is convenient for both parties.
No Refund/Cancellation: In some cases, certain products or services may not be eligible for a refund or cancellation. This will be clearly mentioned on our website and during the checkout process for your awareness. We believe in transparency and want to ensure you are well-informed about the eligibility of specific products or services for refunds or cancellations.
Please note that failure to adhere to our refund and cancellation policy may have implications for the payment processing on PhonePe Payment Gateway. We are committed to maintaining transparency and security for the benefit of all our valued merchants and customers.
If you have any questions or require further clarification about our refund and cancellation policy, please don’t hesitate to reach out to our customer support team, and we will be happy to assist you. Your satisfaction is our priority.