Return Policy – Protexial Tech
At Protexial Tech, we are committed to ensuring your complete satisfaction with every purchase you make on our eCommerce website. We understand that occasionally, you may need to return or exchange a product. To facilitate this process, we have established the following return policy:
1. Returns and Refunds:
- You may return any eligible product within 30 days from the date of purchase.
- To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as you received it.
2. Return Process:
- To initiate a return, please contact our customer support team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
- Securely package the product, including all original accessories, and include the RMA number clearly on the package.
- Send the return package to the address provided by our customer support team.
3. Refund or Exchange:
- Once we receive the returned product, our team will inspect it to ensure it meets our return policy criteria.
- If the return is approved, you may choose to receive a refund to your original payment method or exchange the product for a different item of equal value.
4. Shipping Costs:
- Please note that shipping costs for returns are the responsibility of the customer, except in cases where the return is due to a product defect or an error on our part.
5. Non-Returnable Items:
- Certain items, such as software, gift cards, and downloadable products, are non-returnable.
- If your product is covered by a manufacturer’s warranty, please refer to the warranty documentation for information on how to proceed with a warranty claim.
7. Contact Us:
- If you have any questions or need assistance with the return process, please contact our customer support team at [contact email/phone number].
At Protexial Tech, we value your trust and aim to provide you with the best possible shopping experience. This return policy is designed to ensure fairness and transparency in the event that you need to return a product. Your satisfaction is our priority, and we will do our utmost to address any concerns you may have.